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Shipping & Returns

Important Notes :

1. Delivery Time = Shipping Time + Transit time

Delivery Time is the time it takes to reach your desired shipping address. Shipping time is the time it takes the courier company to reach the destination excluding transit time if applicable. Transit time only applies to international orders where the parcel needs to clear custom, duty and tax of each respective country.

2. Delivery Time displayed above represents the number of business days after the goods leaves our warehouse. It is provided as informational purpose only and used as a guild line.

3. We are not responsible for any delay by different countries custom clearance procedure or the respective Postal services delay in handling the mail parcel.

4. MrLens.com.my is NOT responsible for any sales taxes, VAT, duties or any other fees applied by the customs service in your country.

5. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

6. Your package will be dispatched at your own risk, but special care is taken to protect your goods.
 

Return

 

We offer a 30-day return policy which means that you can return the product within 30 days from the date of delivery.

 

However, this is NOT applicable in the following cases:

 

  • Unsealed or used contact lenses and products with opened packages (all products need to be in their original condition and packing).

  • Prescription glasses with lens thickness 1.6 and higher as these are too customized to be returned.

 

Report to opticalgodown@gmail.com with a CLEAR PHOTO of problem.Please check for defects / prescription / openned packaging and etc within 24hours of receiving the merchandizeAnd if the product you received is faulty or damaged, please take a picture of the item and send it to us together with your product. We’ll then send a replacement item just as soon as we can. If any complication with returning the product, we will be happy to arrange the pick-up for you with a courier. So please contact our friendly customer service consultants.

 

We will do our best to prevent such a situation but we cannot guarantee if the items are damaged in transit as we do not have control over third parties.

Shipping

 

We deliver our products to all parts of the planet! As long as your country exist, we deliver it!

We use reputable courier companies to ensure that your item is delivered 100% safe and secure. We will also send you the tracking details, so that you can keep a eye on your parcel and track the date and time of delivery.

 

Estimated delivery time for every product is mentioned on each product page. However, this may vary in some cases like public holidays, long weekends, or out of stock for certain products. But no worries, our friendly customer service consultant will always be in touch with you if there’s any delays or issues about delivery.

We have three options for our Shipping. Here are our shipping rates!

 

 

 

 

Shipping Location                                                                        Shiping Rate(MYR)

 

Wilayah Persekutuan Kuala Lumpur                                                                                              RM6                                                                                       

Selangor                                                                                                                                           RM6                                                                                                                                    

Pulau Pinang                                                                                                                                    RM6                                                                                                                                                   

Johor                                                                                                                                                 RM6                                                                                                                                                              

Pahang                                                                                                                                              RM6                                                                                                                                                            

Wilayah Persekutuan Putrajaya                                                                                                     RM6                                                                                                                      

Kedah                                                                                                                                                RM6                                                                                                                                                              

Perak                                                                                                                                                 RM6                                                                                                                                                               

Perlis                                                                                                                                                  RM6

 

Terengganu                                                                                                                                       RM6

 

NegeriSembilan                                                                                                                                RM6

 

Melaka                                                                                                                                               RM6

 

Kelantan                                                                                                                                            RM6

 

East Malaysia

Sabah                                                                                                                                                 RM9

 

Sarawak                                                                                                                                             RM9

 

Singapore                                                                                                                                          RM10

 

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